Preparation
Individual DISC test sent before the workshop, plus a kick-off session.
Communication
Conflict Management
A transformational programme on conflict, starting with the conflict inside the person, because that is where the interpersonal one usually begins.
The business challenge
Why organizations ask for this
Unmanaged conflict does not disappear. It migrates into passive resistance, attrition, and the slow decay of cross-team trust. Most managers avoid it because they have no structure and improvise badly under emotion.
Approach & methodology
How the programme actually runs
3 days across 2 live workshops + follow-up · Blended · includes an individual DISC assessment · facilitated with a psychotherapist · RO / EN
Day 1: Defining conflict
Theory, definitions, typologies, structure and causes of conflict. Identifying whether a conflict actually exists. A fresh approach to the concept itself.
Day 2: Intra-personal conflict
Emotion management: recognising your own negative emotions and regulating them; strategies of emotion regulation; how personal conflict connects directly to conflict with others. DISC debrief.
Day 3: Interpersonal conflict
Identifying your own communication style and the style of the other person; types of communication; communication in conflict management; initiating dialogue.
Follow-up
A second-month session for Q&A and discussion on real situations.
Competencies built
What participants can do afterwards
Conflict resolution
Work the conflict rather than waiting for it to mature.
Emotional control
Manage your own reaction first, because it sets the other person's.
Empathy
Understand the interest sitting behind the position.
Negotiation
Find the outcome both sides can live with and defend internally.
Assertiveness
Say what you need without turning it into an attack.
Expected business outcomes
What the organization should see
Faster conflict resolution
Stronger team trust and collaboration
Improved emotional climate and productivity
Schedule & format
Practical details
Audience
All employees and leaders
Duration
3 days across 2 live workshops + follow-up
Format
Blended · includes an individual DISC assessment · facilitated with a psychotherapist · RO / EN
Measurement
Kirkpatrick L1–L4
FAQ
Frequently asked questions
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PCM: Process Communication Model
A certified model for reading personality in real time. According to PCM, the process of communication (how we say something) is the differentiating factor in whether what we say lands at all.
Feedback
Feedback that is specific, timely and survivable, for both people in the room. Built on SBI and the feedforward mindset.
Start a conversation
Book a strategic discussion about Conflict Management
If you are exploring how capability building can strengthen performance across your organization, we can help you identify where the greatest opportunities for impact lie and what capabilities matter most in your specific context.
Our first conversation is exploratory. We look at your business priorities, current challenges and organizational maturity to identify where capability development could create the most meaningful and measurable value.