High Impact Skills

Problem Solving

Define the real problem first. Most solution effort is spent on the wrong one.

The business challenge

Why organizations ask for this

Teams react to issues instead of addressing root causes, so the same problems recur wearing different symptoms and the second fix costs more than the first.

Approach & methodology

How the programme actually runs

3 modules · 6 weeks · Blended · uses the client's real problems · RO / EN

Root-cause analysis

The 5 Whys and the Fishbone diagram, applied until the answer stops being comfortable.

Creative ideation

Structured option generation, so the first idea is not the only idea.

Structured implementation planning

Testing a solution before scaling it, and deciding how you will know it worked.

Competencies built

What participants can do afterwards

Analytical reasoning

Separate the symptom from the cause before spending anything on it.

Innovation

Generate options past the first plausible one.

Collaboration

Use the team's different angles instead of the loudest one.

Critical thinking

Test the solution small before committing to it.

Expected business outcomes

What the organization should see

Faster and more sustainable issue resolution

Reduced operational errors

Improved efficiency and a continuous improvement culture

Schedule & format

Practical details

Audience

All employees and leaders

Duration

3 modules · 6 weeks

Format

Blended · uses the client's real problems · RO / EN

Measurement

Kirkpatrick L1–L4

FAQ

Frequently asked questions

All employees and leaders.

3 modules · 6 weeks. The rhythm is deliberate: modules are spaced so participants apply the behaviour at work between sessions.

Blended · uses the client's real problems. We adapt the mix to your geography and shift patterns.

Yes, and it always is. We start with two to three individual conversations with selected participants, then rebuild the cases, the language and the practice situations from your business.

Kirkpatrick levels one to four: reaction, knowledge, self-assessed behaviour, and the participant's manager assessing the same competencies. We agree the target behaviours with the sponsor before design starts.

Digital missions and buddy work on PROMOTE, with the participant's own manager involved. This is the difference between 15-20% and 60-80% transfer into practice.

Yes. We also deliver in French across our Western European and African operations.

Related programmes

Others in High Impact Skills

Finance for Non-Finance

Two days of financial acumen for people who make financially consequential decisions without a finance background, ending in a simulated business case built on your own sector.

Critical Thinking

Test the claim before you act on it: bias, evidence and inference under time pressure.

Project Management

Practical delivery discipline for the people who run projects without the job title.

Start a conversation

Book a strategic discussion about Problem Solving

If you are exploring how capability building can strengthen performance across your organization, we can help you identify where the greatest opportunities for impact lie and what capabilities matter most in your specific context.

Our first conversation is exploratory. We look at your business priorities, current challenges and organizational maturity to identify where capability development could create the most meaningful and measurable value.