Productivity programmes work on personal development, management style, personal energy management and process management, and the effects compound. Efficiency improves, people complete more complex work in less time, which is a direct cost saving. Customer satisfaction improves through faster response times and better delivery quality. Morale improves: when people feel productive and see their own role in the organization’s success, they find their own motivation, and turnover falls. And productivity frees the resources and the time that innovation actually requires.